TERMS AND CONDITIONS

1. WHO ARE WE?

We are Jo Richards Global, a company incorporated in England and Wales with registered office at:
First Floor Flat, 25 Harrowdene Road, Upper Knowle, Bristol BS4 2JL (the Company)

2. HOW TO CONTACT US

You can contact us by sending an email to office@jorichardsglobal.com

3. THESE TERMS

3.1 These terms apply to any purchases you make on our website, and should be read carefully prior to placing any orders. These terms set out important information about your rights and obligations, and ours.

3.2 For the terms outlined here, you fall under the category of a 'consumer' if your purchase on our site is for personal use, distinct from any trade, business, craft, or professional activity. Conversely, you are classified as a 'business customer' if your purchase is for purposes related to your trade, business, craft, or profession. Specific terms apply exclusively to either consumers or business customers, so it's essential to carefully review these terms according to your status when placing an order.

3.3 Throughout these terms any reference to ‘we’, ‘us’ or ‘our’ is to Jo Richards Global, and any reference to ‘you’ or ‘your’ is to the person using our site.

3.4 You shall be at least 18 years old to place any order. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.

3.5 These terms may be altered from time to time,
however, the terms which apply will be those in force at the time you submitted your order to us. 3.6 Make sure to print or save a copy of these terms and any correspondence from us for your own records, as we do not retain or store copies on your behalf. Please note that these terms are solely provided in English.

4. ORDERS

4.1 Please check your order carefully prior to submission.

4.2 Once an order has been placed for a digital product or membership, an acknowledgement email will be sent which will include a link to your digital download and/or your login details to the online portal.

4.3 Where coaching sessions are being ordered via Access to Work, payment will be required within 28 days of each coaching session being completed.

4.4 If we are unable to accept your order, for reasons including but not exclusive to, payment failure, the item(s) being unavailable, you being under 18, or there has been a mistake regarding the pricing or description of the services or digital content, an email will be sent to you using the details you provided when you placed your order. We have the right to reject any order for any reason. We will refund any monies already paid by you if we reject your order.

5. AVAILABILITY

5.1 All orders are subject to availability.

5.2 We cannot guarantee any services or products will be available at any time. We cannot guarantee that access to services or digital content will be uninterrupted, error free or secure. Access to digital content may be temporarily unavailable while maintenance is underway, or for other technical reasons.

5.3 In certain circumstances beyond our reasonable control
we may be forced to stop supplying certain services or digital content, such as a change in law. If this happens and it affects your order, we will notify you by email, cancel your order and;

5.3.1 in respect of services affected, provide you with a refund of any advance payments
made by you for any affected services that have not yet been provided; and

5.3.2 in respect of any affected digital content, where the digital content has not been downloaded previously, provide you with a full refund (including
any delivery costs where applicable).

6. MAKING CHANGES TO YOUR ORDER

6.1. If you would like to make any changes to your membership order following order submission, please contact us as at the earliest convenient time, and within 14 days of placing your order. We will reply via email to inform you if the requested change is possible. Digital product orders cannot be changed once purchased.

7. DESCRIPTIONS

7.1 Descriptions of our products and services are set out in the relevant sections on our site. Please read the descriptions carefully prior to placing an order.

7.2 Images and videos on the website are for illustration purposes only.

8. TECHNICAL REQUIREMENTS FOR DIGITAL CONTENT AND ONLINE COURSES

In order to download and successfully use the digital products, and to access courses and the coaching calls, your device needs to comply with the minimum requirements set out below:

Minimum Computer Specification:

Windows Laptop or PC, or Apple MacBook or iMac variant

Minimum of 4GB RAM
Speakers or headphones
Microphone
Camera
Adobe Reader or other PDF reader software
Word processor software - Microsoft Word 2003 or newer recommended
Zoom software
Teams software
Internet Browser: Chrome, Firefox, Edge for PC / Chrome, Firefox, Safari for Mac
Internet connection with 1.5Mbps minimum download speed - 20Mbps+ recommended

8.2 You will need internet access to download the digital content and to access the courses, and you are responsible for any charges you may incur.

8.3 We are not liable to you if you are unable to download the digital content due to a poor internet connection, because your device does not meet the minimum technical requirements, or for any other reason outside of our reasonable control.

8.4 When certain digital content is purchased it may download automatically onto your computer or device. Please check carefully before downloading as this may cause your data limit being exceeded resulting in higher costs than expected, particularly if you are using your mobile phone abroad.

8.5 When accessing courses or coaching calls in a location where you are not connected to a Wi-Fi network, and you are connected via mobile data, you may incur higher costs from your mobile network provider than expected, particularly if you are using your mobile phone abroad. This should be checked carefully to ensure excessive costs are not incurred.

9. OWNERSHIP OF INTELLECTUAL PROPERTY
This section (Section 9) pertains exclusively to business customers.

9.1 All intellectual property rights associated with the services and/or digital content provided to you shall remain the property of either ourselves or the third party licensing its use to us.

9.2 Unless otherwise stipulated in Section 9.5, any intellectual property rights developed during the provision of services and/or digital content do not transfer to you, but remain with us or the relevant third party.

9.3 If you become aware of:

Bullet Points Example

Any potential infringement of intellectual property rights related to the services or digital content we provide to you by a third party; or
Legal proceedings initiated or threatened by a third party challenging the validity or use of intellectual property rights in the services or digital content we provide.

you must promptly notify us in writing.

9.4 Upon receipt of all due fees from you under this agreement, we (the Licensor) grant you (the Licensee) a license to use our intellectual property rights in the services and/or digital content (the License), subject to the following conditions:

Bullet Points Example

The License is non-exclusive, allowing us (the Licensor) to grant licenses of the intellectual property rights to third parties during and beyond the provision of services and/or digital content.
The License is non-transferable and non-sublicensable.
The licensed intellectual property rights may only be used for the Licensee's own business purposes, not as an outsourced service provider for another business, and only for the intended purposes of this agreement.
The License terminates automatically upon completion of the services and/or digital content provision.

9.5 Failure to comply with any provisions in this section grants us the right to terminate the contract immediately by notifying you via email.

9.6 In case of contract termination under clause 9.5:

Bullet Points Example

You must cease using the digital content immediately.
We reserve the right to remotely block your access to the digital content.
You must delete or remove the digital content from all devices.
We may delete or suspend access to your account.

10. INDEMNITY

This provision is applicable exclusively to business customers.

You are responsible for indemnifying and maintaining our indemnity against any losses, damages, liabilities, costs (including legal fees), and expenses incurred by us due to or in connection with your violation of any obligations outlined in this Agreement.

11. PROVISION OF SERVICES

11.1 We will deliver the services at the time(s) and on the date(s) selected by you or within the agreed-upon period specified during the ordering process.

11.2 For services spanning a duration, any indicated completion dates during the ordering process, or in your order acknowledgment or confirmation emails, are approximate.

11.3 Our services are accessible online, via other electronic communication methods, and in-person. The mode of service delivery will be outlined in the order confirmation. Online services will be conducted through platforms such as Zoom or Microsoft Teams.

11.4 We will make every reasonable effort to deliver the services at the agreed-upon time(s) and date(s) or within the specified period. In the event of a potential delay in commencing or resuming services, we will promptly notify you via email. However, we bear no liability for any losses incurred due to delays caused by circumstances beyond our control (e.g., severe weather, accidents, or unforeseeable traffic disruptions).

11.5 In cases where delays result from circumstances beyond our control, we shall endeavour to commence or resume services promptly upon resolution of the underlying issue. If the delay exceeds two hours, we will notify you via email, offering you an alternative time and date for the session to be undertaken

12. DELIVERY OF DIGITAL CONTENT

12.1 The digital content you purchase can be downloaded by accessing the product from the online portal where applicable, or by clicking on the download link in your order confirmation email. Please note that, if you are a consumer, you lose your right to cancel your order once you start to download the digital content. See clause 17 below for more information on your cancellation rights.

12.2 The digital content included within a membership, and coaching sessions, will be available to download for the duration of your course from the date of your order confirmation email.

12.3 If you do not own the device you use to download the digital content, you must obtain permission from the owner to download the digital content onto their device.

12.4 There is no limit on how many times you can download the digital content.

12.5 If you are having trouble downloading the digital content, please email us at office@jorichardsglobal.com

13. DIGITAL CONTENT

13.1 The digital content provided by us is designed for use within the UK. We cannot guarantee its suitability for use in locations outside the UK. If you opt to use the digital content outside the UK, you are responsible for ensuring compliance with local laws and regulations.

13.2 The digital content may only be used for your own consumer purposes or your internal business needs if you are a business entity. It is not permitted to be used as a service provided to another business, and its usage must adhere strictly to the purposes outlined in this agreement.

14. USE RESTRICTIONS

14.1 For consumers, the services or digital content are intended for individual use in one-to-one sessions with your own clients and for personal use only. They must not be used for training others to use them with their clients or to facilitate others in providing services themselves. Except as expressly permitted in this section 14.1, our services or digital content must not be used for commercial, business, or resale purposes.

14.2 For business customers, the services or digital content are provided solely for business purposes and not as outsourced services for other businesses. It is prohibited to use our services or digital content for resale to other businesses or individuals. Any services acquired must be for the named business only and not for or on behalf of any third party.

14.3 Your use of any digital content is also governed by the terms outlined in clause 13 above.

15. PRICES

15.1 The prices for our services and digital content are displayed on our website. All prices are stated in pounds sterling (£)(GBP).

15.2 Prices for our services and digital content, along with any delivery charges, may be subject to change at any time. However, unless specified in clause 15.3 below, such changes will not impact existing orders.

15.3 In the event of a pricing error on the website affecting your order, we will make efforts to contact you using the details provided during the order placement. You will be given the choice to confirm your order at the correct price or to cancel it. If we are unable to reach you, we will consider the order cancelled and notify you via email.

16. PAYMENT

16.1 We exclusively accept payments via bank transfer and Stripe, and only recognise credit and debit cards approved by Stripe.

16.2 Payment for any digital content purchased from us must be made in advance. We will process payment from your card before sending your order confirmation email.

16.3 For memberships and digital products purchased from us, we require an upfront payment of 100% of the total cost upon order placement. Payment will be charged to your card before sending your order confirmation email.

16.4 Coaching sessions arranged via Access to Work a copy of the award letter must be received prior to commencement of coaching. An invoice will be submitted to the client, which should usually be passed to Access to Work by the client, unless the client has an alternative arrangement with Access to Work. It is the client's responsibility to ensure that the invoice is paid to us either by themselves or by Access to Work, within 28 days of any respective coaching session.

16.5 In the event that we are unable to process payment from your card, we will attempt to contact you using the provided contact details. If unsuccessful, we will cancel your order and notify you via email.

16.6 Failure to submit payment by the due date may result in interest charges on any outstanding balance at a rate of 2% per year above the Bank of England base rate.

17. CONSUMER CANCELLATION RIGHTS

This clause 17 only applies if you are a consumer.

17.1 Unless circumstances specified in clause 17.2 apply, you retain the right to change your mind and cancel your order under the following conditions:

17.1.1 For orders involving services or digital content, you have a 14-day window from the date of your order confirmation email to initiate cancellation.

17.2 Your right to cancel is forfeited under the following circumstances:

17.2.1 If you requested the initiation of services during the 14-day cancellation period and the services are fully executed within this time frame.

17.2.2 Once the downloading of digital content has commenced.

17.3 We will not proceed with providing any services during the 14-day cancellation period unless you specifically request us to do so by selecting the relevant option during order placement. However, we are not obligated to accept such requests.

17.4 To cancel your order, kindly contact us via email at office@jorichardsglobal.com. Alternatively, you can use the model cancellation form found at the end of this terms and conditions page.

18. OWNERSHIP OF INTELLECTUAL PROPERTY IF YOU ARE A CONSUMER

This section 18 pertains exclusively to consumer customers.

18.1 Upon downloading the digital content, we grant you a license to download and use it, provided you adhere to all the regulations outlined in this section 18. The license becomes effective upon downloading the digital content.

18.2 As a consumer, the license is solely for your personal use in accordance with the provisions of clause 14.1.

18.3 While you do not possess ownership of the digital content or its contents, you may use it as specified in this section 18. You are prohibited from misrepresenting the digital content as your own or making it accessible to others for streaming, downloading, or usage.

18.4 You must refrain from concealing, altering, or removing any markings indicating the ownership of the digital content, such as copyright (©), registered trademark (®), or unregistered trademark (™) symbols. Additionally, you must not attempt to bypass any digital rights management or technical protection measures implemented to prevent unauthorised use of the digital content.

18.5 Failure to comply with any term in this section 18 grants us the right to terminate our contract with you immediately by sending an email to the address provided during order placement.

18.6 If we terminate our contract with you in accordance with clause 18.5:

18.6.1 We may seek reasonable compensation from you as permitted by law to cover losses directly resulting from your breach of this section 18;

18.6.2 You must cease using the digital content immediately;

18.6.3 We reserve the right to remotely block your access to the digital content;

18.6.4 You are required to delete or remove the digital content from all devices; and

18.6.5 We may delete or suspend access to your account.

19. REFUNDS IF YOU CANCEL YOUR ORDER

This clause 19 only applies to you if you are a consumer.

19.1 If you exercise your right to cancel under clause 17, we will provide you with a refund as soon as possible.

19.2 Your refund will be subject to deductions if services have been provided during the 14-day cancellation period at your request. Deductions shall be made from any refund due to you for the services we provided up to the time that you told us that you want to cancel.

19.3 We will issue your refund to the same payment method used when you placed your order.

19.4 If the right to cancel does not apply because of one of the circumstances listed in clause 17.2, you will not be entitled to a refund unless the services and/or digital content are faulty. See clause 20 below.

20. FAULTY SERVICES OR DIGITAL CONTENT - CONSUMERS

This section 20 is exclusively applicable to consumers.

20.1 Any digital content provided by us must meet the description, serve its intended purpose, and be of satisfactory quality. Likewise, any services rendered must be carried out with reasonable care and skill.

20.2 We are obligated by law to provide services and digital content that conform to the terms of our contract with you.

20.3 Should a service fail to meet the standard of reasonable care and skill, you have the right to request a repetition of the service, rectification, or a refund if rectification is not possible.

20.4 In the event of faulty digital content, you are entitled to either repair or replacement. If the fault cannot be rectified, or if it persists beyond a reasonable period without causing significant inconvenience, you have the right to request a refund.

20.5 If it can be demonstrated that a fault in the digital content has caused damage to your device due to our failure to exercise reasonable care and skill, you may be entitled to repair or compensation.

20.6 This serves as a summary of your key rights, which supplement your cancellation rights outlined in section 17 above. For further details on your rights, please visit the Citizens Advice website at www.citizensadvice.org.uk or contact 0808 223 1133.

20.7 Should you encounter any issues with the services or digital content purchased from us, please contact us as soon as reasonably possible.

21. FAULTY SERVICES OR DIGITAL CONTENT - BUSINESS CUSTOMERS

This section 21 is applicable solely to business customers.

21.1 We guarantee that any services you procure will:

21.1.1 Be executed with reasonable care and skill as defined in section 13 of the Sale of Goods and Services Act 1982; and

21.1.2 Be devoid of significant defects upon completion.

21.2 We assure that any digital content you acquire will function substantially as described on the site for a duration of 6 weeks from the initial availability date for download (Digital Content Warranty Period).

21.3 Provided you fulfil your obligations under clause 21.2, we will, at our discretion:

21.3.1 Rectify, re-execute, or reimburse any services failing to meet clause 21.1.1; or

21.3.2 Rectify errors in, substitute, or refund any digital content not conforming to clause 21.1.2.

21.4 In the event of a breach of clause 21.1 or 21.2, you are required to:

21.4.1 Notify us via email at office@jorichardsglobal.com within the relevant time frame as follows:

21.4.1.1 For a breach of clause 21.1.1, within 7 calendar days from the completion date of the services; or

21.4.1.2 For a breach of clause 21.1.2, within the Digital Content Warranty Period.

21.4.2 Furnish us with adequate information regarding the nature and scope of the defects, including enabling us to replicate the errors or investigate the defect.

21.5 Upon issuance of a refund under clause 21.3.2:

21.5.1 Your rights to use the digital content are revoked; and

21.5.2 You must remove the digital content from all devices and delete any copies.

21.6 Clause 21.4 outlines your exclusive recourse for any breaches of clauses 21.1 and 21.2.

21.7 Except as delineated in this section 21, we provide no warranties and make no representations regarding the services or digital content. All warranties and conditions (including those implied by sections 13–15 of the Sale of Goods Act 1979 and sections 12–16 of the Supply of Goods and Services Act 1982, and any implied terms concerning the ability to achieve a specific outcome), whether expressly or impliedly provided by statute, common law, or otherwise, are disclaimed to the extent permitted by law.

22. GENERAL TERMS

22.1 You may not transfer your rights under these terms to anyone without our prior written consent. However, we reserve the right to transfer our rights under these terms to another business entity without requiring your consent. In such cases, we will notify you of the transfer and ensure that your rights are not negatively impacted.

22.2 If any provision of these terms (or part thereof) is deemed illegal, invalid, or unenforceable, it will not affect the legality, validity, or enforceability of the remaining provisions of these terms.

22.3 Failure on our part to take action in response to a breach of these terms by you does not waive our right to enforce our rights and remedies in any other situation where you breach these terms.

22.4 For business customers, any changes to these terms will not be binding unless expressly agreed upon in writing between you and us.

22.5 Both you and we, as business customers, agree that these terms constitute the entire agreement between us regarding your order. You acknowledge that you have not relied on any representation or warranty not expressly stated in these terms and that you have no claim for innocent or negligent misrepresentation based on any statement in these terms.

23. EVENTS BEYOND OUR CONTROL

We shall not be held liable to you if we are unable to fulfil our obligations under these terms due to circumstances beyond our reasonable control.

24. OUR LIABILITY TO CONSUMERS

This clause 24 only applies to you if you are a consumer.

24.1 In the event of our breach of these terms or negligence, we are responsible for any foreseeable loss or damage incurred by you as a result. By "foreseeable," we mean that at the time the contract was formed, it was either evident that such loss or damage would arise, or both parties understood that it might reasonably occur due to our actions or omissions.

24.2 We bear no responsibility to you for any loss or damage that was unforeseeable, not caused by our breach or negligence, or any business-related loss or damage.

24.3 These terms do not exempt or restrict our liability for any death or personal injury arising from our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law prohibits us from excluding or limiting.

25. OUR LIABILITY TO BUSINESS CUSTOMERS

This section 25 pertains exclusively to business customers.

25.1 With the exceptions outlined below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract, or otherwise, and whether or not caused by negligence or misrepresentation) will not exceed the total price of the services and/or digital content provided to date.

25.2 We shall not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract, or otherwise, and whether or not caused by negligence or misrepresentation) for:

25.2.1 Consequential, indirect, or special losses; or

25.2.2 Any of the following (whether directly or indirectly):

(a) Loss of profit;

(b) Loss or corruption of data;

(d) Loss or damage to equipment;

(e) Loss of use;

(f) Loss of opportunity;

(g) Loss of savings, discount, or rebate (whether actual or anticipated); or

(h) Harm to reputation or loss of goodwill.

25.3 Nothing in these terms shall restrict or exclude our liability for:

25.3.1 Death or personal injury caused by negligence;

25.3.2 Fraud or fraudulent misrepresentation; or

25.3.3 Any other losses that cannot be excluded or limited by law.

26. YOUR INFORMATION

Any personal information you provide to us will be handled in accordance with our Privacy Policy, available from the link in the page footer. Our Privacy Policy outlines the information we collect and retain about you, as well as our procedures for collecting, storing, utilising, and sharing such information.

27. NO THIRD PARTY RIGHTS

These terms may only be enforced by us or by you; no other party has the right to enforce them.

28. COMPLAINTS

If you are dissatisfied with us or the services/digital content we provided, please contact us at office@jorichardsglobal.com.

29.GOVERNING LAW AND JURISDICTION

29.1 For consumers, these terms are governed by the laws of England and Wales. However, residents of other parts of the United Kingdom will maintain any mandatory protections afforded to them by the laws of their respective country. Disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This allows you the option to bring a claim in either the courts of England and Wales or in the courts of another part of the United Kingdom where you reside. If you reside outside the United Kingdom and have a right for a court in your country of residence to have jurisdiction, you agree that, in the absence of such a right, the courts of England and Wales will have exclusive jurisdiction.

29.2 For business customers, these terms and any disputes or claims arising out of or relating to them, their subject matter, or their formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these terms, their subject matter, or their formation (including non-contractual disputes or claims).

Model Cancellation Form

The model cancellation form is available on the desktop version of this page, or by contacting us at office@jorichardsglobal.com

Model Cancellation Form

To: Jo Richards Global

Address: First Floor Flat, 25 Harrowdene Road, Upper Knowle, Bristol BS4 2JL

Phone: +44 (0) 7766 417947

Email: office@jorichardsglobal.com

I/we hereby give notice that I/we cancel my/our contract of sale for the supply of the following services:

(Delete as appropriate)

Product/Service: …………………………………………………………………………………………

Ordered on (date): ……………………………………………………………………………………..

Reason for Cancellation: ………………………………………………………………………….

……………………………………………………………………………………………………………………..........

Name of consumer: …………………………………………………………………………………..

Address of consumer: ……………………………………………………………………………….

…………………………………………………………………………………………………………………………….

Signature of consumer(s): ……………………………………………………………………....

(only if form notified on paper)

Date: ………………………………………………………………………………………………………………….